Mittwoch, 15. Oktober 2014

Measuring the Sense of Community in Online Communities

A strong sense of community (SOC) is considered to be desirable because it fosters pro-social behavior of community members and helps deal with external challenges/threats (cf. Sense of community in virtual communities). So every community manager should be highly interested in assessing the SOC of her/his community. But measuring the SOC and interpreting the result is by no means easy.